Local Exchange Carriers of Michigan, Inc.
World Class Telecommunications for Michigan Businesses
All CSR requests must be made here. CSR requests will not be accepted via email without prior authorization. CSR requests will be responded to within 2 business days.
Important: CSRs are not provided for single-line residential accounts. Please proceed directly to a Simple Port submission.
A valid LOA must be on file for each CSR request. The LOA must be signed and dated by persons authorized on the customer account. LOA authorization name must be legible.
We reserve the right to request this document at any time during the LNP process. A file upload functionality is included and may speed processing if you include the LOA with your submission.
All LSR requests and supplements must be made here. LSR requests will not be accepted via email without prior authorization.
A Simple porting request is defined as a single TN on a single residential account. Simple requests are processed within 4 hours of the request and can be ported within 1 business day. Simple Ports must be made here.
A non-simple or complex porting request is defined as any request involving more than one TN or a business account. Non-simple/complex requests will be processed within 2 business days and can be ported out in 5 business days. Expedites can be requested, but abuse of expedites will be cause to revoke that privilege for your SPID.
A project porting request is defined as any LSR request involving 20 or more TNs. Project ports are processed within 5 business days, and can be ported out in 14 business days.
LECMI will do its best to provide FOC for all reasonable desired due dates. FOC dates are valid for five calendar days post-FOC.
LECMI does not provide concurrence; the Carrier Provider is expected to build NPAC subscriptions in enough time for auto-concurrence. A subscription in NPAC cannot be created prior to receiving FOC. You may request concurrence here, however not all requests for concurrence are granted.
You must wait at least 24 hours before submitting a status request.
SUP and Cancellation requests can be submitted here.
The following list can be used for escalations. Please follow the escalation path in sequential order. Please allow at least 4 business hours for a response before moving to the next level. Please do not skip a level of escalation; you will be routed to the appropriate level should you escalate out of process.